✦ Shipping
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order has shipped, along with tracking details.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
We currently ship within the United States.
Delivery Times
Estimated delivery times after shipping:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
Please note: delivery times are estimates and may vary during peak seasons.
✦ Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
If you haven’t received tracking information within 3 business days, contact us at [your email].
✦ Returns & Exchanges
Because our products are skincare and personal-use items, we cannot accept returns on opened or used products for hygiene and
safety reasons.
However, your satisfaction matters deeply to us.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 7 days of delivery at help@safabotanica.com with:
- Your order number
- A photo of the item
- A brief description of the issue
We will gladly replace the item or offer a refund.
✦ Allergies & Sensitivities
We encourage all customers to review our ingredient list carefully before purchase.
If you experience irritation, discontinue use immediately and consult a healthcare professional if necessary.
We recommend performing a patch test before full application.
✦ Lost or Stolen Packages
SAFA BOTANICA is not responsible for lost or stolen packages once marked as delivered.
Please contact your local carrier for assistance.
If you need support, we are always here to help guide you.
✦ Questions?
We’re here for you.
Email us at: help@safabotanica.com